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Add GitHub issue template

Tony DiCola 9 years ago
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      .github/ISSUE_TEMPLATE.md

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+Thank you for opening an issue on an Adafruit Arduino library repository.  To
+improve the speed of resolution please review the following guidelines and
+common troubleshooting steps below before creating the issue:
+
+- **Do not use GitHub issues for troubleshooting projects and issues.**  Instead use
+  the forums at http://forums.adafruit.com to ask questions and troubleshoot why
+  something isn't working as expected.  In many cases the problem is a common issue
+  that you will more quickly receive help from the forum community.  GitHub issues
+  are meant for known defects in the code.  If you don't know if there is a defect
+  in the code then start with troubleshooting on the forum first.
+
+- **If following a tutorial or guide be sure you didn't miss a step.** Carefully
+  check all of the steps and commands to run have been followed.  Consult the
+  forum if you're unsure or have questions about steps in a guide/tutorial.
+
+- **For Arduino projects check these very common issues to ensure they don't apply**:
+
+  - For uploading sketches or communicating with the board make sure you're using
+    a **USB data cable** and **not** a **USB charge-only cable**.  It is sometimes
+    very hard to tell the difference between a data and charge cable!  Try using the
+    cable with other devices or swapping to another cable to confirm it is not
+    the problem.
+
+  - **Be sure you are supplying adequate power to the board.**  Check the specs of
+    your board and plug in an external power supply.  In many cases just
+    plugging a board into your computer is not enough to power it and other
+    peripherals.
+
+  - **Double check all soldering joints and connections.**  Flakey connections
+    cause many mysterious problems.  See the [guide to excellent soldering](https://learn.adafruit.com/adafruit-guide-excellent-soldering/tools) for examples of good solder joints.
+
+  - **Ensure you are using an official Arduino or Adafruit board.** We can't
+    guarantee a clone board will have the same functionality and work as expected
+    with this code and don't support them.
+
+If you're sure this issue is a defect in the code and checked the steps above
+please fill in the following fields to provide enough troubleshooting information.
+You may delete the guideline and text above to just leave the following details:
+
+- Arduino board:  **INSERT ARDUINO BOARD NAME/TYPE HERE**
+
+- Arduino IDE version (found in Arduino -> About Arduino menu):  **INSERT ARDUINO
+  VERSION HERE**
+
+- List the steps to reproduce the problem below (if possible attach a sketch or
+  copy the sketch code in too): **LIST REPRO STEPS BELOW**